All refund requests must be submitted in writing and are subject to management review.
Initial Consultation Fees
Consultation fees are non-refundable once the consultation has taken place.
Immigration Service Retainers
A client engagement shall be considered commenced once any of the following occurs:
- Consultation has been completed.
- Eligibility assessment has commenced.
- Documentation review has begun.
- Application preparation has started.
- Legal or immigration strategy development has commenced.
- Resources have been assigned to the case.
Once services have commenced, professional service fees become non-refundable.
Government Filing Fees
Government filing fees, embassy fees, visa fees, biometrics fees, courier fees, translation fees, authentication fees, and third-party charges are strictly non-refundable.
This applies regardless of:
- Application withdrawal
- Visa refusal
- Application denial
- Processing delays
- Changes in immigration policy
Client Withdrawal
If a client voluntarily withdraws after work has commenced, no refund shall be issued for professional services already rendered.
Visa Refusal or Application Denial
Refunds shall not be issued solely because:
- A visa is refused.
- An immigration application is denied.
- Additional evidence is requested.
- Processing times exceed expectations.
Duplicate Payments
Refunds may be approved for:
- l Duplicate payments
- l Overpayments
- l Verified billing errors
Refund Processing
Approved refunds shall be processed within fourteen (14) to thirty (30) business days.
Right to Refuse Refund Requests
JMDL Immigration reserves the right to reject refund requests where services have been rendered, documentation prepared, professional time expended, or costs incurred.
Acceptance
By engaging JMDL Immigration and making payment for any immigration service, the client acknowledges and agrees to this Refund Policy.